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FREQUENTLY ASKED QUESTIONS

I'm having trouble accessing the site, can you help?
Please rest assured that we closely monitor all ZooEscape servers 24/7 with an automatic notification to our staff if there are any problems or slow response.

Most often the slow page loading is caused by a temporary Internet traffic congestion on the way from your computer to ZooEscape servers. Try accessing the website during a different time of day or using a different Internet connection.

You might also try the suggestions described in FAQ #9.

If none of this helps, and you are absolutely sure it has nothing to do with your computer or your Internet connection, and the problem persists for more than a couple of days, please contact your ISP and they should be able to run some tests to see if there are any issues in the network segment between your computer and ZooEscape servers.
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