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FREQUENTLY ASKED QUESTIONS

Email Address Problems
If your email has been returned as undeliverable, there are several possible reasons. Listed below are common reasons that emails are returned, along with suggested actions.

1) There is a typo in your email address. Please enter your email address by accessing the Account section and then clicking 'Edit Info'.

2) Your current email account has been closed. Please update your email address by accessing the Account section and then clicking 'Edit Info'.

3) Your email account is over quota. After you have deleted some of the old messages from your email account, please re-submit the same email address by accessing the Account section, clicking 'Edit Info', and then clicking 'Update' (it is not necessary to re-enter the email address unless it has changed).

4) Emails from ZooEscape.com are being mistakenly identified as spam. If you have a spam filter installed, please add "service@zooescape.com" to your address book or add "zooescape.com" to the list of domain names to never filter emails from.

5) Emails from ZooEscape.com are being blocked. Please contact the customer support department of your ISP or email provider and ask them to remove the block on all emails from ZooEscape.com.
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